Frequently Asked Questions

Cannot find the information you need? Contact Vexoracam through our Contact Us page. We usually respond within 1–2 business days, Monday–Saturday.

About Our Products

What products does Vexoracam sell?

Vexoracam sells women's kaftans and abayas. We are an independent online retailer based in Navi Mumbai, India. Products are sourced from third-party suppliers and independent makers.

What is a kaftan?

A kaftan is a flowing, loose-fitting women's garment available in a variety of fabrics, lengths, and styles. Kaftans are suitable for casual wear, festive occasions, beach cover-ups, and everyday use.

What is an abaya?

An abaya is a modest, full-length women's outer garment worn over clothing. Abayas are available in a range of fabrics and designs and are suitable for daily wear and special occasions.

Are the products handmade?

A product is described as handmade only when the applicable product page states that it is handmade, based on the information provided by the supplier or maker. Not all products are handmade.

Will the product look exactly like the photograph?

We take reasonable steps to present products accurately. However, colours may appear slightly different because of lighting, photography, screen brightness, or device-display settings. Handmade items may also have reasonable variations in colour, texture, or pattern. These variations do not mean the product is defective.

What sizes are available?

Available sizes are listed on each product page. Please review the size information before ordering. Contact us before purchase if you need additional sizing guidance.

What materials are used?

Materials vary by product. The applicable product page provides the available material information for each item. Contact us before ordering if you need additional material details.

Are the products new?

All products are sold in new condition unless a product page clearly states otherwise.

Shipping and Tracking

Where do you ship?

We ship to supported destinations available during checkout. A country or region is eligible when a valid shipping address can be entered and checkout can be completed for that destination.

How much does shipping cost?

Shipping is free for eligible orders to supported destinations shown during checkout. International customers may still be responsible for customs duties, import taxes, or other government charges.

How long does delivery take?

• Handling time: 0–1 business day
• Carrier transit time: 3–6 business days
• Total estimated delivery: 3–7 business days
• Processing days: Monday–Saturday
• Order cutoff: 2:00 PM India Standard Time

Which carrier do you use?

Orders are generally sent using FedEx International with tracking. Another tracked service may be used when required by destination or operational circumstances.

Will I receive tracking information?

Yes. A tracking number or tracking link is normally sent by email after the order is dispatched. Tracking information may take some time to become active after the parcel is handed to the carrier.

How can I track my order?

Use the tracking link in your shipping confirmation email or visit our Track Your Order page.

Returns, Exchanges, and Refunds

What is your return policy?

Eligible return requests are accepted within 30 days after delivery for both defective/incorrect products and change-of-mind returns. For non-defective returns, the item must be unused, unworn, and in its original condition with tags and packaging where available.

How do I request a return?

Contact us at info.vexoracam@gmail.com before sending the product. Include your order number, the item being returned, the reason for return, and photographs if the item is damaged or incorrect.

Who pays for return shipping?

The customer is responsible for arranging and paying for return shipping. Using a trackable return service is recommended.

Is there a restocking fee?

No restocking fee is charged.

How long do refunds take?

After an eligible return is received and inspected, an approved refund is processed to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the credit.

Payments

What payment methods are accepted?

Available payment methods are displayed during checkout, including PayPal and eligible debit or credit card options.

Is my payment information secure?

Payments are processed by the payment provider displayed during checkout. Vexoracam does not receive or store complete card numbers.

What currency are prices displayed in?

Prices are displayed in United States dollars (USD) unless the website or checkout clearly states otherwise.

Contact Us

How can I contact Vexoracam?

Email: info.vexoracam@gmail.com
Phone: +91 72081 23821
Support hours: Monday–Saturday, 10:00 AM–6:00 PM India Standard Time

We usually respond within 1–2 business days. Include your order number when contacting us about an existing purchase.