Return & Refund Policy
Return & Refund Policy
Thank you for shopping with Vexoracam.
We want every customer to feel confident while shopping with us. If your order is not suitable or you are not fully satisfied, you may request a return under the policy below.
1. Return Period
Vexoracam offers a 30-day return window from the date your order is delivered.
Return requests must be submitted within 30 days of receiving the product.
2. Products Eligible for Return
We accept returns for both defective and non-defective products, including:
- Damaged items
- Incorrect items
- Opened items
- Used items
- Unwanted items
- Items that do not meet customer expectations
Returned items are reviewed after we receive them.
3. How to Request a Return
To start a return, please contact our support team with:
- Your order number
- Full name
- Email address used for the order
- Reason for return
- Photos or details if the item is damaged or incorrect
Our team will review your request and provide return instructions.
4. Return Shipping Cost
Customers are responsible for return shipping costs unless otherwise required by applicable law.
We recommend using a trackable shipping service, as Vexoracam is not responsible for return packages lost during transit.
5. Refund Processing Time
Once your returned product is received and checked, your refund will be processed within 7 business days.
Refunds are issued to the original payment method used at checkout.
Your bank or payment provider may take additional time to show the refund in your account.
6. Product Condition
Returned products may be accepted in different conditions, including opened or used items, subject to review.
Please pack the return item safely to avoid damage during return shipping.
7. Exchanges
At this time, we do not offer direct exchanges.
If you want another item, you may return the original product and place a new order separately.
8. Non-Returnable Items
Customized or personalized products may not be eligible for return unless they arrive damaged, defective, or incorrect.
9. Contact Information
Vexoracam
B 36 0 1, Chintamani CHS Ltd,
Sector 26, Vashi,
Navi Mumbai – 400705,
Maharashtra, India
Email: Info.vexoracam@gmail.com
Phone: +91 7208123821
For any return or refund questions, please contact our support team.
